I would like to express my heartiest appreciation to CAP for helping me to settle this matter.

TM Net had sent me two e-mails on 17 Aug 2007 informed me that they are going to rebate that outstanding balance to my Streamyx account. TM Net also told me I can check this rebate by log in to my Streamyx account on-line.

However, it is mission impossible for me because my Streamyx account was terminated since September 2005. How to log in unless I hack? Therefore, I have no idea whether TM Net already rebate it or not.

I received an e-mail from MCMC on 10 Sept 2007 saying that TM Net already processed the rebate to my Streamyx account. I’m sorry to tell that I only can assume TM Net had did it to my “Streamyx account”.

With those e-mails I had received, I think my so-called “outstanding balance” for my Streamyx account was settled.

Thanks to CAP. Thanks to fight for the consumer rights for Malaysians. (more…)

On 15th August, I received this e-mail,

From : TM Net Customer Care Support
Sent : Wednesday, August 15, 2007 8:31 AM
To : [delete]
CC : [delete]
Subject : SKMM:15/8/07:Complaint Against TM Net on outstanding balance - Lim Kean Jin

Dear Mr Lim Kean Jin ,

Thank you for your e-mail to our CEO and highlighting this matter.

The inconvenience you have experienced is regretted. We acknowledge receipt of this e-mail and are looking into this. We will refer this to the respective unit and update you the soonest.

Thank you for your understanding and patience.

Regards,
[delete]
Rapid Response Team
Customer Care Support (Internet Services)
CSM, TM Retail

—–Original Message—–
From: [delete] < [delete]>
Sent: Wednesday, August 15, 2007 2:08 PM
Subject: SKMM:15/8/07:Complaint Against TM Net on outstanding balance - Lim Kean Jin

Today, I received this e-mail (When I read it, I really don’t know what should I do next.)

From : TM Net Customer Care Support
Sent : Friday, August 17, 2007 2:41 AM
To : [delete]
CC : [delete]
Subject : SKMM:15/8/07:Complaint Against TM Net on outstanding balance - Lim Kean Jin

Dear Mr. Lim Kean Jin,

We refer to your complaint which was received through the Malaysian Communications and Multimedia Commission.

We wish to confirm that we have processed an adjustment with the amount of RM33.00 to your Streamyx account (200200******** / jklim). This adjustment will be reflected within 3 working days. You can check this adjustment in our Billing website at https://tmbill.tm.net.my for further clarification.

We also take this opportunity to assure you that as our customer, your best interests are always our priority.

Thank you for your understanding and support.

Regards,
[delete]
Rapid Response Team
Customer Care Support (Internet Services)
CSM, TM Retail

My replied to TM Net (Actually, I access to that billing website and look at it for a couple of minutes with my brain blank. Anyway, still have to thanks to TM Net).

From : LIM KEAN JIN < [delete]>
Sent : Friday, August 17, 2007 11:19 AM
To : streamyx@tm.net.my
Subject : RE: SKMM:15/8/07:Complaint Against TM Net on outstanding balance - Lim Kean Jin

Dear TM Net,

Thank you very much for your response and your time.

I’m very sorry to tell you that I had terminated my Streamyx account in the year 2005. Immediately after that, my Stremayx ID and Passowrd were no longer valid from the date of termination. Therefore, I can’t log in to the TM Net Billing website as you had suggested for clarification.

Thank you very much for your time.

Have a nice weekend.

Best regards,
Kean Jin, Lim

Maybe you want to know what is that all about? (more…)

I think, I could!

I received second call from TM Net (first call was on 28th June 2007) regarding the matter I had mentioned in my previous post entry. After that matter, I wrote letter to MCMC, CAP and TM Net. MCMC had instructed TM Net to response to me in 15 days. Well, they proofed me again they are indeed in very GOOD management.

Very good management! First call from TM Net on 28 June 2007 said that case was closed. Now, second call from TM Net said pay-lah that outstanding balance, RM33 ONLY.

Consumer rights? Forget about it.

Today, I received another call (approximately 4:55am, local time) at 9:45am (Malaysia time) from TM Net in response to my letter to MCMC. Well, the lady doesn’t understand my points in my letter at all; she kept on tell me I just owed TM Net RM33 ONLY, ONLY, ONLY. Yes, after long, long, long conversation (I want to sleep) I asked for conclusion, she said I can go to TM point near by to pay that RM33 ONLY! Hey, what is the logic here? I really don’t see the logic at here. RM33 maybe a small amount, however, I referring to my CONSUMER RIGHTS here. Check my points in my previous post entry.

I tried to tell more however the call was cut suddenly ad never re-call again. I can’t call back because the number showed on my mobile was PRIVATE NUMBER.

Good service? World class management? My FOOT. Consumer rights in Malaysia? You tell me.

———————————————————————————————

UPDATED:

One of Malaysians Abroad forum members reminded me about mobile roaming charges. After I checked it; Oh my goodness! I lost all balance due that stupid call from TM Net! Apparently all mobile roaming charges were cost on me! What the “tu-tu-tu-tu (censored sound)” service by TM Net! Monopoly business; acts like BULLIES to those poor people!

My colleagues commented this matter as stupid and no consumer rights. You tell me, logic or not?

(more…)

I wrote several letters to TM Net, CAP and MCMC with my receipt attached after received the debt collector’s call on 16th March for my streamyx “outstanding balance since 2005” (You may want to refer here).

Today (after one and a half month later), I received call from TM Net staff and they apology to me for their mistake and all inconvenience had caused. They promised they will remove my name from Telekom black list too (I demand that in MCMC letter).

Apology accepted and thank you. Well, good to know case closed now.

I will know in future whether my name is remove from Telokom black list.

———————————————————————————————

UPDATED: (more…)

UPDEATED:

Could I call them as ISP robber (03)

Could I call them as ISP robber (02)

———————————

I have difficulties with the supplier of my project here yesterday evening. I was headache to solve the difficulties caused. Well, I received a call from Malaysia at 3:32am (local time) today.

Just imagine you were in the bed on that time and suddenly you received a call from home. “Early morning call is not a good call” this is a saying we used to hear. It is true!

The call was made by a debt collecting company on behalf of TM Net. She was rude and impatience in the phone. I was awaken by her, how can I answer her with CLEAR mind?

She told me that I still unsettled my Streamyx bill for the year 2005. She asked me wish to pay or not. She also told me that I was blacklisted by TM Net due the unsettled bill. WHAT !!! Now is 2007 !!!

(more…)

A group of broadband (Streamyx) users in Malaysia have modified a Chinese song (ISP版 太委屈 Too Grievance ISP version) to express their unsatisfactory of the broadband service they got.

What can we do if the business is monopolise by one company and the authority still allows the monopolise culture going on? The users already did what ever they can. The rest is beyond their power.

Currently, they still working on the song’s Music Video (ISP版 太委屈 Too Grievance ISP version Music Video). Here is the sneak preview for the song and lyrics.

(more…)

This happen recently when my girlfriend tried to apply a Streamyx account for her sister. For your information, the TM net web page which allow customers to send their complaints will gives “ERROR” message when you click on send button. Ya, even the call in customer service centre gives error message too. So, they will tell you “We don’t receive complaints for our be-loved customers.”

To whom it may concern,

I was extremely disappointed with your online application service. I’ve tried many times to sign up a streamyx account for my sister but unfortunately many times were end up with system down or error. In one month ago, I’ve registered my application via member get member programme and got an offline MIPS order number. I have waited for two weeks but unfortunately this had turn up to be ‘no such application’ when I was told by your service centre. In this wireless era, i thought online registration should be very efficient, unfortunately, this doesn’t applicable to TM Net.

Now, second chance is given (of course, i don’t have second choice as you all have given the chance to monopolise the market but do not know how to appreciate this golden chance). I’ve registered my application yesterday

I got the offline MIPS order number again : 111-20060924-*********. Today, I tried to log on and check my application status, unfortunately, my application was not found in your system. What’s happening now? I am unbearable to wait for another two weeks and finally your people tell me my application is a ghost application. In this competitive world, time is very precious. I indeed need your people to help me to get my registration done. Or at least, tell me where I have done wrongly.

Very frustrated customer
25.09.2006

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