However, I found that this cheese cake was not deliver in time when I made a call to my girl friend on 14th February 2006 afternoon. With that, I tried to contact this company with the number published on the web page but no one pick up the call. I forced to try my luck to contact their retails outlet at Petaling Jaya (No 13, Jalan Sultan 52/10). Finally someone answered my call. She told me that my order was not process because I’m not clear the payment. She asked me to give her my payment reference numbers and she will help me to contact head office again. I would like to say this was a bad day to me. My computer’s operating system was broke down at that moment, the reference numbers was inside my computer! After my computer problem was fixed it was already 6pm in Malaysia! I tried to call back again but no one answers my call anymore.

The fact is I’m in FINLAND now and I wish to give my girl friend in Malaysia a surprise during valentine day. However, I have to apologize to her because her valentine day’s gift can not be there in time. What a good season day was ruined completely by this matter.

This is written on this company web page “We are and have been Malaysia’s reliable florist for the past twenty two years and with your support will remain so for many years to come. Our commitment to our mission statement, ie to provide our customers QUALITY FLOWERS and QUALITY SERVICE has been maintained consistently through the years and our growth through the years is living testimonial of this commitment.” I really doubt is this so-called “QUALITY SERVICE” has been maintained consistently? Is that a MUST for those customers abroad to make a call to confirm their payment? Can they send an email to this company to confirm their payment was already done? Besides, I really wondering they have any ideas how much a long-distance call charge? I really doubt what the meaning for online shopping service is without bother electronic mail’s function?

I’m extremely disappointed because this company provides online shopping service but this company does not update his company’s electronic mail box daily and yet this company seems does not fully understand what e-business concepts are! What is the point for online shopping service when a customer abroad like me has to confirm my payment by making a long-distance call? What is the point for us to have internet connection? I would like to stress here, Malaysia is 6 hours (during winter) ahead than in Finland, perhaps I need to wake up early oin the morning local time to make this long-distance call? I believe I have provided all information this company needs, I already done my part. However, I still have to make several times long-distance call with costs on me to make myself understand what was going wrong in this matter. Well, I strongly believe my valentine day’s gift will not be delivered to my girl friend in time as I wish.

The story not finish yet, the cake never been delivered. I have to make another long-distance call from Finalnd to this company on Thursday(16.02.06) morning local time (Malaysia is 2:42pm). This time I have a chance to speak with their Managing Director, Mr. Martin. He told me, my order still on hold because Maybank does not confirm my payment to them yet. Maybank does not confirm my payment ? My account balance already has been deduced and i got my receipt, unless this was defined as “unpaid”, possible?? What a good reason, right?! I would like to stress here, I have already sent Blooming Florist an email on 13.02.2006 regarding my payment details included payment reference numbers. BUT, seem that this company does not check electronic mail or update their electronic mail box! He does not know I have already sent his company several emails included official compliant email. If he does, he should responds to my emails but nothing happen. I have to give Mr. Martin again my payment reference numbers at this time. He promised the cake will be delivered to my girl friend before 5pm (Malaysia local time) today (16.02.06).