I think, I could!
I received second call from TM Net (first call was on 28th June 2007) regarding the matter I had mentioned in my previous post entry. After that matter, I wrote letter to MCMC, CAP and TM Net. MCMC had instructed TM Net to response to me in 15 days. Well, they proofed me again they are indeed in very GOOD management.
Very good management! First call from TM Net on 28 June 2007 said that case was closed. Now, second call from TM Net said pay-lah that outstanding balance, RM33 ONLY.
Consumer rights? Forget about it.
Today, I received another call (approximately 4:55am, local time) at 9:45am (Malaysia time) from TM Net in response to my letter to MCMC. Well, the lady doesn’t understand my points in my letter at all; she kept on tell me I just owed TM Net RM33 ONLY, ONLY, ONLY. Yes, after long, long, long conversation (I want to sleep) I asked for conclusion, she said I can go to TM point near by to pay that RM33 ONLY! Hey, what is the logic here? I really don’t see the logic at here. RM33 maybe a small amount, however, I referring to my CONSUMER RIGHTS here. Check my points in my previous post entry.
I tried to tell more however the call was cut suddenly ad never re-call again. I can’t call back because the number showed on my mobile was PRIVATE NUMBER.
Good service? World class management? My FOOT. Consumer rights in Malaysia? You tell me.
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UPDATED:
One of Malaysians Abroad forum members reminded me about mobile roaming charges. After I checked it; Oh my goodness! I lost all balance due that stupid call from TM Net! Apparently all mobile roaming charges were cost on me! What the “tu-tu-tu-tu (censored sound)” service by TM Net! Monopoly business; acts like BULLIES to those poor people!
My colleagues commented this matter as stupid and no consumer rights. You tell me, logic or not?
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