This happen recently when my girlfriend tried to apply a Streamyx account for her sister. For your information, the TM net web page which allow customers to send their complaints will gives “ERROR” message when you click on send button. Ya, even the call in customer service centre gives error message too. So, they will tell you “We don’t receive complaints for our be-loved customers.”
To whom it may concern,
I was extremely disappointed with your online application service. I’ve tried many times to sign up a streamyx account for my sister but unfortunately many times were end up with system down or error. In one month ago, I’ve registered my application via member get member programme and got an offline MIPS order number. I have waited for two weeks but unfortunately this had turn up to be ‘no such application’ when I was told by your service centre. In this wireless era, i thought online registration should be very efficient, unfortunately, this doesn’t applicable to TM Net.
Now, second chance is given (of course, i don’t have second choice as you all have given the chance to monopolise the market but do not know how to appreciate this golden chance). I’ve registered my application yesterday
I got the offline MIPS order number again : 111-20060924-*********. Today, I tried to log on and check my application status, unfortunately, my application was not found in your system. What’s happening now? I am unbearable to wait for another two weeks and finally your people tell me my application is a ghost application. In this competitive world, time is very precious. I indeed need your people to help me to get my registration done. Or at least, tell me where I have done wrongly.
Very frustrated customer
25.09.2006
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